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What should I do when I am not able to contact my bank by phone or internet?

During this time, banks may have to reduce staff or temporarily close branches. Additionally, they may experience heavy call volumes. Check your bank's website for contact information. You can write to your bank, or you may be able to communicate via a "chat" function, if available.

If you are still unable to contact your bank, file a complaint with the Office of the Comptroller of the Currency (OCC) using the Customer Complaint Form.

Last Reviewed: April 2021

Please note: The terms "bank" and "banks" used in these answers generally refer to national banks, federal savings associations, and federal branches or agencies of foreign banking organizations that are regulated by the Office of the Comptroller of the Currency (OCC). Find out if the OCC regulates your bank. Information provided on should not be construed as legal advice or a legal opinion of the OCC.

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